Refund policy
Returns & Refunds
We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it – unused, unworn, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.
To start a return, please contact us at info@beyersoil.com. Please note that returns must be sent to the following address:
[INSERT RETURN ADDRESS]
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior return approval will not be accepted.
If you have any questions, feel free to contact us at any time at info@beyersoil.com.
Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and resolve it as quickly as possible.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalized items), and personal care products (e.g. cosmetics).
We also do not accept returns for hazardous materials, flammable liquids or gases.
Please contact us if you have any questions about a specific item.
We do not accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can place a new order for the desired product.
European Union – 14-day cooling-off period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As described above, the item must be in the same condition that you received it – unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@beyersoil.com.
